It is important that you read these Terms and Conditions carefully before placing any order. Our Terms and Conditions are applicable to all orders and purchases made via this website.  If you continue to use this website and place an order with us, you are agreeing to comply with, and to be bound by, these Sales Terms which together with our Privacy Policy govern our relationship with you in relation to this website and your purchase of our Products on this website. These Sales Terms may be revised from time to time without notice.

This website is owned by Adira Jewel UK Limited (“Adira”) a company registered in the UK whose registered office is 272 Bath Street Glasgow G2 4JR , company registration number SC674445. Your use of this website and any dispute arising out of such use, is subject to the laws of England, Northern Ireland, Scotland and Wales.

Placing an Order and Contract formation

To be able to place an order on this website you must: provide your name, address, email address, payment details and all other required information; read and accepted our Terms and Conditions; be the owner or authorised holder of a valid debit/card; and a person over the age of eighteen. After you successfully submit an online order, you will receive a confirmation email (including your order reference number). This is sent to the email address you register with us. After sending you this, we will process the payment details you have given to us to take payment for your order.

All payments must be made at the time of Order Confirmation. Payment for all Orders must be made by credit or debit card. Adira may not always be able to accept your order, for example (without limitation) there may be pricing errors, insufficient stock or unexpected events outside our control. If your order is not accepted, we will inform you via email, and if any payment has already been taken, you will be reimbursed in full for that order. In the circumstances where the issuer of your payment card or our service provider refuses to, or does not for any reason, authorise or validate a payment, we will not be liable for any delay or non-delivery in respect of the associated order. We do not hold any of your payment details; these are passed securely to our payments processor for authorisation by your bank or payment provider.

You will receive a second email, your Dispatch Confirmation email confirming that all or part of the Product(s) is/are still available and has/have been dispatched. A Contract for the Sale of Products between you and Adira is only formed upon Adira sending you this Dispatch Confirmation email. This Contract will only relate to those Products whose dispatch has been confirmed in this Despatch Confirmation email.

Under the Contracts (Rights of Third Parties) Act 1999, only a person who is party to this Contract is entitled to enforce any of these Sales Terms.

Prices

Prices for Products and shipping may change at any time but the price we charge you for Product(s) will be the price in effect at the time your order is placed and will be confirmed in your Order Confirmation email and Dispatch Confirmation email.

If we discover that there has been a pricing error when we receive your order, we will contact you by email and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your dispatch confirmation. If we accept and process your order where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

Where delivery is to the UK, all prices are inclusive of VAT. Prices for Product are listed in Pound Sterling (GBP) and include VAT but do not include shipping. Separate shipping charges with VAT payable will be set out before you complete your order and will be confirmed in your order confirmation email.

Promotions

From time to time, Adira may issue Promotion and Offer Codes with specific terms and conditions. In addition to these individual terms, the following terms are applicable, namely:

• Promotional codes will only apply to full price Purchases

• Only one Promotional code may be applied per order

• Only one Promotional code may be applied per customer

• Promotional codes are valid until 23:59 GMT on the day of expiry

• Promotional codes may be amended or removed without notice

• Promotional codes are non-transferable

Delivery

We aim to deliver Product(s) to the delivery address you have specified in your Order within the time period specified in our dispatch confirmation email but we are unable to provide an exact or guaranteed delivery date.  Delivery shall, In any event, take place within 30 days after the Order Despatch email has been sent to you. We reserve the right to use a different delivery company delivery to that specified on your Order Despatch email to delivery your order. If we cannot deliver your order within the time period specified, we will contact you by email to inform you of the situation. You will be asked if you wish to cancel your order and receive a full refund. If you do not wish to do this, we will try to deliver your order within a reasonable time frame.

Ownership of the Product(s) will pass to you on delivery.

When you receive your Order you should inspect the Product(s) for defects or damage. If you find a defect or damage, you should contact us using the Return Form on the website. If the Product(s) are found to be damaged or defective, we will replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid label which you can use to return the Product(s).

Returns

During the Christmas period we have extended our standard 14 days return policy. This means that returns on Product(s) purchased between 1 December and 24 December will be processed up to and including 13 January 2023.

Your Right to Cancel and Return Products

You have a legal right to cancel a contract under the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013 during the cancellation period. This cancellation period starts on the day the contract is formed, namely, when the Dispatch Confirmation email is sent to you and continues until the end of 14 days starting on the day after you receive your order. This cancellation period is applicable to both sale and non-sale Products but does not apply to Excluded Products unless faulty or not as described.

Excluded Products include earrings for pierced ears and any Personalized Products. If the Product(s) have been dispatched before you cancelled your order, then you must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation. Product(s) must be returned in a new, unworn, re-saleable condition with all tags intact in their original and undamaged packaging. You have a legal obligation to take reasonable care of the Product(s) you wish to return while they are in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled; or to refuse to make a refund and to return the Product(s) to you at your expense.

To returns Product(s) during the cancellation period, contact Adira using the Returns Form on the website.  Any refund due for returned Product(s) will be made to your original payment method. This refund should be made We aim to make this refund within 14 working days after the day on which Adira receives the Products.

We do not provide an exchange service. If you wish to exchange a Product, you will need to return the Product and then make a new purchase.

Returning Products that are faulty or not as described

If you wish to return a Product as you believe it is faulty or not as described and the Cancellation Period deadline has been exceeded, please contact Adira on the Return Form on the website.

Guarantee

Adira provides a 12 month guarantee from the original date of purchase for Products that are faulty. If during this period a Product develops a fault that is due to manufacturing faults then Adira will replace it with the same Product. If this Product is no longer available an alternative similar Product will be supplied.

Liability

Any Product purchased from this website is only supplied for consumer use and is deemed to be of satisfactory quality and fit for all purposes for which items of the same kind are commonly used. We are only liable for foreseeable loss and damage and our total liability shall be limited to the amount paid for the applicable items plus delivery. However, nothing in these terms and conditions affects your legal rights as a consumer to the full extent permitted by law.

Notices

All notices we send to you will be sent to the current email address you have provided with your registration details. By accepting these Terms of Sale you give consent to receive email communications from us.

Personal Data

Any personal data that you supply to us will only be used in accordance with our Privacy Policy. Please read our Privacy Policy. By accepting these Terms of Sale you agree to the terms of our Privacy Policy.

Intellectual Property Rights

The content on the Adira website including all jewellery design, copyright, trademarks and all other intellectual property rights it contains, including the name ‘Adira’ is the sole property of Adira.  Reproduction of all or part of the content of this website in connection with any commercial enterprise is prohibited.

Severability

If any provision of these Sales Terms is found to be unlawful, invalid or unenforceable then that provision will be deemed to be deleted from these Sales Terms and the validity and enforceability of the rest of these Sales Terms will be unaffected.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Adira Jewel Limited, 272 Bath Street Glasgow G2 4JR.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: United Kingdom

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Adira Jewel, accessible from www.adirajewel.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.